As a Specialist Global Service Desk you will provide an operational and technical IT assistance to LM Wind Power employees in order to enable to operate more effectively and efficiently. To provide a single point of contact for any IT-related incidents and requests and assists in incident and problem management. To provide advice, guidance and acts as the interface between the IT support areas and the end users. To manage the performance of services to business colleagues and ensure that service levels are achieved and to ensure that the expectations are met or exceeded. You will be based in our plant in Goleniów in Poland.
Key skills required
We expect that you have
- Excellent communication skills and good knowledge of English (spoken and written)
- Minimum 1 year of experience in IT Support / Customer Service roles
- Fair understanding of a multi-cultural environment
- Good knowledge of Windows 7/8.x or 10 and Microsoft Office
- A basic understanding of computer network, Active Directory and Windows Server related aspects
- A structured approach to your tasks and an ability to manage several tasks at the same time
We expect that you have a university degree within IT or other related field. Most importantly, you have an interest within IT and want help others in IT related problems.
We expect that you are available to start in the new job by March 2017. As a person, you are a good team player, you are flexible regarding working hours and you are able to take night shifts.
Also you are dynamic but aware of the views and feelings of others, have an analytical and logical ‘mindset’ when dealing with issues and you demonstrate clear purpose, enthusiasm and commitment. You are self-motivated with the ability to work unsupervised.
Exciting career prospects
We offer a challenging, international position in an organization of professional and highly qualified leaders and colleagues, where you will have ample opportunity of gaining influence. For the right applicant, the job offers possibilities of career progression and personal development. Furthermore, we offer a competitive salary package, private medical care and life insurance.
A competitive package
"At LM Wind Power, we work with five typical career steps for engineers, ranging from Graduate Engineer to Chief Engineer. We know we offer a competitive compensation and benefits package as it is based on the relevant salary statistics of the markets in which we operate and we regularly benchmark." - Isabelle Dam, Specialist, Compensation & Benefits
You own your development
A career at LM Wind Power means working in an international, diverse, safe and innovative environment. And, joining our team is just the starting point.
Culture & values
Our values transcend differences. With operations that span four continents and countless cultures, we have our fair share of differences. But at LM Wind Power, the differences drive innovation and synergy because of common values.